frequently asked questions

 


HOW LONG WILL THE SERVICES TAKE?

Thats a tough one. Everyone is so different, but we estimate that each service will take just under an hour. Now, we may go over just a little bit, but we'll definitely be having so much fun, time will just fly by.

LIp bar:

custom lipstick takes about 25-30 minutes - you will leave with your lipstick at the end of session.

Custom lip gloss takes about 15 minutes from start to end.


CAN I USE MY OWN MASCARA?

Absolutely! We understand you have your favorites. So do we!


HOW LONG WILL MY HAIR AND MAKEUP LAST?

Our experts have all sorts of tricks up our sleeves to ensure your makeup will last longer than you do! We also highly recommend upgrading your makeup application service by adding the airbrush foundation option. Hello! Flawless and long lasting? Yes please!


WILL MY NEW BFF TRY AND SELL ME PRODUCTS?

Don't count on it!  If you have any questions about specific products, we will only give you our honest opinions about the products you may need or want. We believe that all product lines have something great to offer, as you will see in our kits.

Lip bar:

We do have á la carte add-ons available in addition to the base price of our custom lipsticks & lip gloss.


ARE THERE SPECIFIC TIMES THAT LIP SERVICE IS AVAILABLE?

Please refer to available hours on our booking feature. If the time you prefer isn’t available, please send an email and we will try our best to accommodate your schedule.

LIp bar:

Please refer to booking feature.


CAN I CHOOSE MY BFF?

 Just like in real life, the answer is yes! However there may be a time when your preferred BFF Is already booked. But don't sweat it! We have chosen a team of experts that can take care of your every need. Also, we ask that you not attempt to book your BFF outside of LIP SERVICE. Now lets have some fun!

lip bar:

everyone is a bad ass mix master!


DO YOU HAVE A CANCELLATION POLICY?

Sure do! We require 24 hours notice for cancellations or appointment changes without charge. Cancellations within 12-24 hours of the appointment will be charged 50% of the appointment fee, with balance to be used as credit towards next glam session. Cancellations with less than 12 hours notice of the appointment will be charged the full appointment fee. Appointment locations cannot be changed without advanced notice and approval from LIP SERVICE beauty concierge. 

LIP BAR:

We do not offer refunds on pre-booked custom blend sessions, However, we will offer a store credit for a future date.


DOES LIP SERVICES DO PARTIES?

YES PLEASE! We love a beauty party! You bring the girls, we'll bring the champagne! And our traveling vanity of course! Email us at BFF@lipservicexo.com for quotes.

lip bar:

we love a party! book online for easy booking, or call/email for larger parties!

(On location fess may apply)


HOW WILL I PAY?

book & pay online to confirm you session.

lip bar:

book & pay online to conirm your session.


DO YOU ACCEPT TIPS?

ABSOLUTELY! This is the one time in life where its ok to pay off your BFF!! 

lip bar:

you betcha!


Do you accept returns?

Lip bar:

No, we do not accept returns. If product is damaged, we will gladly re-make your shade.

Ready-to-wear:

We do not accept returns on customized products. If product is received damaged, we will gladly send another your way.